Admissions, mega lab offer virtual lines, alerts

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Students can use technology to avoid standing in lines.

By Christopher A. Hernandez

sac-ranger@alamo.edu

Services in the admissions office and student mega lab are being improved by introducing a virtual line called Qless, Usha Venkat, director of information technology, said Monday.

Students who have questions about enrollment, registration, and technical support no longer have to stand in line to get an answer.

Qless, a program using texts to let students know when personnel will be able to see them, was put in operation Oct 14.

“Qless allows students to hold their positions in line without physically standing in line,” Venkat said.

She said Qless is a virtual line where students can reserve a spot via the Internet or text using a cell phone without physically lining up.

Students can sign up for this service by texting SAC to 619-639-1212.

Students also can access the Qless virtual queue by visiting this college’s website and selecting Qless under the admissions tab.

Venkat said the only information needed for Qless is a valid 10-digit cell phone number. Once students log in, they will receive a text message about their position in line.

“Students would know how long their wait is, add more time if needed, and will be reminded about their position 15 minutes before they’re to be seen,” Venkat said.

Venkat said this college and Northwest Vista are the only Alamo Colleges schools implementing Qless.

She said during the first launch week, the system would be available for limited hours to ensure proper system testing by the office of technology services.

Students who require assistance with Qless can call the college help desk at 210-486-0777.

Hours of operation for Qless in the admissions office are 2 p.m.–5 p.m. Monday, Wednesday, Thursday and Friday, and 2 p.m.-7 p.m. Tuesdays.

Hours of operation for Qless in the student mega lab are 8:30 a.m.-4:30 p.m. Monday-Friday on the fifth floor of Moody Learning Center.

Visit the Qless website at www.alamo.edu/sac/qless.

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