Office helps online students with technical issues

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By Christopher A. Hernandez

sac-ranger@alamo.edu

The office of technology services offers web services and assistance for students taking courses online.

Most students enrolled in online classes are working or have other responsibilities, Usha Venkat, director of information technology, said.

“Taking online classes provides an atmosphere where the student can learn on their own time,” she said.

Venkat said sharing emails with instructors and downloading assignments over the web means some files may become corrupted or infect the main server.

She said services like a 24-hour help desk, virus and spyware removal, wireless network setups and equipment loans help students with some of the technical difficulties of taking online classes.

The help desk is in Room 710 of Moody Learning Center. Hours of operation on site are 8 a.m.-5 p.m. Monday- Friday. The service center’s help desk serves students and is the most used resource among information technology services, Venkat said.

She said the help desk staff can assist in most technology-related issues, such as basic computing problems, software and hardware issues, and password recovery.

“When attending classes online, having the necessary equipment can be expensive,” she said, adding equipment loans are available for actively enrolled students at the college, and faculty and staff.

Venkat said the service center requires two forms of valid photo identification. Acceptable forms of identification include a current student ID, driver’s license, state or military ID. Employees are required to bring a district ID.

Venkat said the service center only allows equipment to be loaned for a maximum of two weeks, and all technology equipment loans are on a first-come, first-served basis.

Overnight reservations can be made 8 a.m.-5 p.m. in Room 710 of Moody Learning Center.

The office of technology services is open 8 a.m.-5 p.m. Monday- Friday.

For assistance, call the help desk at 210-486-0777.

For more information about OTS, call 210-486-0030.

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